FAQ
Shipping & delivery
Where do you ship?
Everywhere. Shipping is free to the US, EU, UK, Australia, and Israel.
How long will my order take?
Every piece is made to order. Posters usually arrive within about 5 to 8 business days, and canvases within about 7 to 10 business days (that’s production plus shipping). You’ll get tracking by email as soon as it’s on the way.
Do you ship internationally?
Yes, I ship worldwide. Depending on your country, customs or import fees can sometimes apply on arrival, which are out of my hands.
The artwork
What is it printed on? Is it ready to hang?
My canvases are printed on premium matte canvas and stretched over a 1.25 inch deep wooden frame (gallery wrap). They arrive ready to hang, no framing needed. A few pieces are also offered as rolled prints or posters.
Is it a textured painting or a print?
It’s a high-quality fine-art print, printed on canvas. The color is rich and vibrant, but the surface is a smooth print, not raised brushstroke texture.
Will the colors look like they do on my screen?
Very close. I print with quality providers and the color comes out vibrant, but every screen is a little different, so there can be a slight variation between your screen and the finished print.
How do I care for it?
Keep it out of direct sunlight and away from damp rooms like bathrooms. To clean, just dust gently with a soft, dry cloth. No sprays or cleaning products.
Sizes & previews
Can I request a custom size?
Yes! Most of my artworks can be made in custom dimensions. Email me the exact size you need (width by height) at shop@shmuelibell.com and I’ll confirm pricing and whether it works.
Not sure which size to get?
Send me a photo of your wall or room, plus the piece you like and your wall measurements, and I’ll make you a free mockup so you can see it in your space before you buy. Email: shop@shmuelibell.com
Custom work & originals
Do you take commissions?
Yes, in a limited capacity. Email me your idea, size, and timeline at shop@shmuelibell.com and I’ll walk you through the process and pricing.
Do you sell originals?
The site is prints for now, but I also offer embellished prints on request (hand-finished touches on the print). And if you’d like me to recreate a piece as an original, or you want me to let you know when original paintings become available, just email me at shop@shmuelibell.com.
Orders, changes & returns
Can I change or cancel my order?
Yes, if you email me within 24 hours of ordering, before it goes to production. After that it’s already being made, so I can’t change it.
Do you accept returns?
Because every piece is made to order just for you, I don’t take returns or exchanges for a change of mind.
What if it arrives damaged?
If anything shows up damaged or defective, email me a photo at shop@shmuelibell.com and I’ll make it right with a replacement or refund.
Payment
What payment methods can I use?
All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. You can also split it into installments with Shop Pay at checkout.
Digital downloads
Do you sell digital downloads?
Only on some of the kids’ prints, never on the canvas paintings. For those, I’ll email you the file after you order so you can print it yourself at home or at a local print shop.
Gifts
Sending it as a gift?
A lot of my pieces are bought as gifts. Just enter the recipient’s address at checkout and it’ll ship straight to them.
How it’s made
How is this artwork made?
My process blends traditional drawing with modern digital tools. With over 10 years in visual art and design, each piece is developed digitally through many iterations, careful hand-editing, and professional finishing. I use tools like Photoshop, Procreate, and AI as part of that process. The result is original Jewish artwork shaped by my own style, judgment, and creative direction.
Still have a question? Email me anytime at shop@shmuelibell.com and I’ll help.